Helping busy business owners build a business they're proud of.
Through branding, websites, systems, marketing and practical business support.
Every business has its challenges. Whether you're feeling stuck, overwhelmed, ready to grow, or simply know something needs to change, it often helps to have someone alongside you to ask the right questions.
For over 30 years, I've worked with business owners to uncover opportunities, solve problems and build stronger businesses through practical advice, effective marketing, thoughtful branding and websites that inspire confidence.
It all starts with a conversation.
Does this sound familiar?
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You're so busy working in your business that you rarely have time to work on it.
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Your website no longer reflects who you are or where your business is heading.
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You've got ideas, but you're not sure which one to tackle first.
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Your marketing feels inconsistent, and attracting new customers is harder than it should be.
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You know your business could achieve more with the right support.
You don't need all the answers today.
Sometimes, the biggest breakthrough comes from having the right conversation with someone who understands business and asks the questions that help you see things differently.
Every business is different.
So is the support you need.
You don't need to have everything figured out before we talk.
Whether you're just starting out, looking to grow, or facing a challenge that's holding you back, I'll help you identify what matters most and create a practical plan that moves your business forward.
Together, we'll focus on the areas that will make the biggest difference.
01.
Business Conversations
Sometimes the biggest breakthrough starts with the right question. Together we'll explore your goals, challenges and opportunities to uncover the next best step for your business.
02.
Branding & Marketing
From logos and printed materials to digital marketing and social media, I'll help you present your business with confidence and consistency.
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03.
Websites
Professional, easy-to-manage websites that build trust, showcase your business and help turn visitors into customers.
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04.
Ongoing Support
Think of me as part of your team. Whether you need regular advice, creative input or someone to keep projects moving, I'm here when you need me.
Built on trust.
Backed by experience.
Focused on your success.
Choosing someone to support your business is about more than skills.
It's about finding someone who listens, understands your goals and genuinely cares about helping you succeed.
My role isn't just to deliver a website or a marketing campaign. It's to become a trusted part of your journey, helping you make confident decisions and keeping things moving forward.
I Listen First
Every business is different. Before suggesting solutions, I take the time to understand your business, your goals and the challenges you're facing.
Honest Advice
If something isn't the right investment, I'll tell you. My recommendations are based on what will genuinely benefit your business.
Creative Thinking
Whether it's branding, websites or marketing, I enjoy finding simple, effective solutions that make your business stand out.
Practical Experience
With over 30 years of experience running businesses, I understand the realities of being a business owner—not just the theory.
Long-Term Relationships
Many of my clients have worked with me for years because they know I'm reliable, approachable and always just a phone call away.
Focused on Results
Success isn't measured by how a website looks—it's measured by how well it supports your business and helps you achieve your goals.
Real Businesses.
Real Results.
Extra Mile Printing & Embroidery
Building trust through creativity, communication and exceptional project delivery.
Services
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Branding
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Graphic Design
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Print
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Garment Decoration
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Project Management
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Marketing
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Business Systems
The Challenge
Businesses don't just need print—they need confidence that their project will be delivered on time, on budget and exactly as promised.
Whether it was a single business card or a complete rebrand, every project relied on clear communication, careful planning and attention to detail.
The Conversation
My role was never simply to take an order.
By understanding each client's goals, I was able to recommend the most effective solution, manage expectations and guide projects from initial enquiry through to final delivery.
The Solution
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Led a team of six designers, production staff and installers.
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Managed branding, graphic design, print and garment decoration projects.
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Oversaw marketing, sales, production and customer communication.
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Project managed up to 120 live projects simultaneously.
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Developed systems that kept projects on schedule and within budget.
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Delivered a highly personal service built on trust and reliability.
The Result
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88% Average enquiry conversion rate over five years
Turning enquiries into paying customers through honest advice, strong communication and practical solutions. -
45+ New enquiries every weekCreating a consistent pipeline of opportunities through reputation and customer recommendations.
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55% Average gross profit margin
Achieved through efficient project management, careful pricing and disciplined operational systems. -
120 Live projects managed at any one time
Successfully coordinating people, suppliers, production and delivery while maintaining quality and deadlines. -
200+ Five-star customer reviewsMaintaining a 100% five-star rating, built on reliability, communication and consistently exceeding customer expectations.
Looking back, Extra Mile Printing taught me that successful businesses aren't built on products—they're built on trust.
Every enquiry, every deadline and every project was an opportunity to build a relationship, and that's a philosophy I still carry into every business I work with today.
Cabra Taphouse & Wine Bar
Creating a place people wanted to return to.
Services
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Customer Experience
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Hospitality
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Events
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Team Development
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Business Improvement
The Challenge
Cabra Taphouse had all the ingredients of a great venue but needed a clearer identity, stronger customer engagement and fresh reasons for people to visit regularly.
The Conversation
Rather than making dramatic changes, we focused on improving every part of the customer journey—from the atmosphere and service to events, product offering and staff confidence.
The Solution
Created the personality and atmosphere of the venue.
Trained the team to deliver a consistent customer experience.
Introduced a calendar of events.
Refreshed the food and drink offering.
Managed bookkeeping, banking, stock and staffing.
Repositioned the venue within the local community.
The Result
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Increased average monthly sales by more than 30%
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Introduced a successful programme of events
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Enhanced the venue's reputation and appearance
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Built a stronger connection with the local community
People don't just return because of the products—they return because of how you make them feel.
Cheddar Bikes
From a blank canvas to the No.1 rated outdoor activity in the Mendip Hills.
Services
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Business Planning
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Branding
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Marketing
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Website
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Visitor Experience
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Operations
The Challenge
Cheddar Bikes started with an ambitious vision: to create a destination where visitors could hire bikes, have them serviced, discover the local area and enjoy an outstanding customer experience.
The challenge wasn't simply opening a bike hire shop—it was creating a business people would actively recommend.
The Conversation
Every decision was made with the visitor experience in mind.
From branding and marketing to operational systems and customer communications, every touchpoint was designed to encourage trust, enjoyment and positive reviews.
The Solution
Developed the complete business concept.
Created the branding and visual identity.
Designed all marketing communications.
Implemented business systems and processes.
Built a customer-first visitor experience.
Positioned the business as a destination, not simply a bike hire shop.
The Results
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Ranked No.1 Outdoor Activity in the area.
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Achieved for two consecutive years (2022 & 2023).
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Built a recognised tourism business from the ground up.
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Created a reputation based on outstanding customer experiences.
The success wasn't down to one brilliant idea. It came from hundreds of small decisions, all focused on creating a better customer experience.
